(USA) Overnight Stocking Coach, Non-Complex
About The Position
The Overnight Stocking Coach leads and develops store associates while overseeing operations and business performance in the designated store area. The role teaches, trains, listens to associates, tours the store, and provides feedback. It communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction, and leads change efforts by setting clear expectations and guidance. The Coach models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements. The role drives financial performance and sales by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to meet sales and profit goals. The position hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets expectations; promotes belonging; and develops qualified associates to meet staffing needs and company growth. It coordinates and oversees assignments, builds stakeholder relationships, supports business plans, sets and measures objectives, addresses improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies, procedures, mission, values, ethics, and integrity standards, and provides guidance on business processes and practices. The role is expected to demonstrate Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes building trusting relationships, developing talent, making data-informed decisions, supporting continuous improvement and new technology, and contributing to Walmart’s goal of becoming a regenerative company.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop associates; listen to them, tour the store, and provide feedback.
- Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and communicate clear expectations, guidance, and business objectives.
- Model customer service standards and support customer-service initiatives, including community outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
- Drive financial performance and sales in the designated business area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop talent to meet staffing needs.
- Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans that meet customer and business needs.
- Set and communicate objectives, measure progress, build accountability, identify improvement opportunities, and promote adaptability and continuous learning.
- Ensure compliance with company policies and procedures and uphold the company mission, values, ethics, and integrity standards.
- Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste elimination, and participation in local giving.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
