(USA) Overnight Stocking Coach

Walmart•Memphis, TN

5d•Onsite

About The Position

The Overnight Stocking Coach leads and develops store teams, supports customer service, and drives the financial performance and sales of the designated store area. The role oversees merchandising, seasonal transitions, inventory flow, operational processes, budgeting, expense control, and plans to mitigate shrink and achieve sales and profit goals. The Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets clear expectations; and promotes a workplace where associates feel a sense of belonging. The role coordinates activities and assignments with key stakeholders, communicates business objectives, supports company initiatives and change, and identifies opportunities for improvement. The position models Walmart’s customer-service standards and ensures customer needs, complaints, and issues are addressed. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. Coaches are expected to uphold Walmart’s behaviors: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, develop, train, and actively listen to associates; tour stores and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise hourly associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives addressing customer and business needs.
Communicate goals and objectives, measure progress, build accountability, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Promote a culture of belonging, collaboration, learning, continuous improvement, and responsible use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Paid time off and/or paid protected time off for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.