Overnight Stock Associate

Five Below•Evergreen Park, IL

2d•Onsite

About The Position

The Overnight Stock Associate supports store operations by assisting customers, sharing product knowledge, promoting events and promotions, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store and company goals. The role requires comfort using or willingness to learn store technology and the ability to work a flexible schedule, which may include overnight shifts, weekends, and evenings. The position involves frequent use of cash registers, computers, handheld and mobile devices, phones, and walkies; handling and shelving merchandise; climbing ladders; and moving throughout the sales floor and stock room. Associates must remain upright and stationary for much of the time and communicate accurately with customers, managers, and coworkers. The listed starting pay is $17.05 per hour.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Comfortable with or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential issues or concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers by telephone and face-to-face, and with managers and coworkers; must exchange accurate information.
Frequently move across the sales floor and between the sales floor and stock room.
Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and use product knowledge to offer alternatives, aiming to turn returns into exchanges when possible.
Keep management informed about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
Retrieve, put away, and move merchandise between the sales floor and stock room.