Overnight Stock Associate

Five Below•Hammond, IN

1d•Onsite

About The Position

The Overnight Stock Associate supports store operations by assisting customers, promoting products and store events, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store and company goals. The role involves handling merchandise and stocking the store, using store technology, and working a flexible schedule that may include overnight shifts.

Requirements

Be at least 16 years old.
Be available to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts and travel as required.
Be comfortable using technology or willing to learn, including computers, cash registers, handheld devices, and mobile devices.
Communicate effectively and engage with customers.
Handle customer interactions and concerns courteously and professionally.
Use basic information-gathering skills to solve problems.
Learn procedural knowledge through on-the-job training.
Identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Responsibilities

Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges when possible.
Communicate restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to achieve store and company goals and contribute to a positive, productive workplace.
Move merchandise between the stock room and sales floor, retrieve and put away stock, and assist customers across the sales floor.