Overnight Stock Associate
About The Position
The Retail Associate supports a positive customer shopping experience by providing courteous service, maintaining a safe and clean store, and ensuring merchandise is presented and organized according to company standards. Associates are expected to perform assigned tasks throughout working hours and may work in different areas of the store as business needs require. Additional tasks may be assigned to help meet customer service and operational goals. The role includes processing and merchandising newly received merchandise, performing daily sizing and recovery, responding to customer needs, and following company procedures for loss prevention, merchandise protection, cash handling, and mark-outs. Associates must maintain a professional appearance, demonstrate integrity, and work efficiently while following store best practices. Stockroom-shift associates must regularly push, pull, and lift more than 20 pounds.
Requirements
- Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to use store equipment, including PDTs, registers, and PCs, as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
- For stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.
Responsibilities
- Practice safe behaviors and maintain awareness of the sales floor, keeping emergency exits clear and correcting or reporting unsafe conditions.
- Treat customers and associates respectfully and courteously, greet customers, answer questions, assist with merchandise, and provide register support.
- Respond promptly to customer service calls and resolve customer issues courteously, involving Store Leadership when needed.
- Represent and support the company brand and maintain a professional appearance in accordance with the dress code.
- Clean and maintain store, customer, and team areas, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
- Perform assigned sizing and recovery to keep the store neat, clean, organized, and merchandised to standards.
- Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
- Maintain familiarity with merchandise and brand names to assist customers.
- Follow loss prevention awareness, merchandise protection, and Store Protection Specialist procedures where applicable.
- Safeguard confidential information, cash, credit card information, and merchandise; demonstrate integrity and honesty in interactions.
- Follow Mark-Out-of-Stock policies and obtain Store Leadership review and approval for disposals.
- Follow procedures for cash, check, charge card, refund, void, and offline transactions, maintaining accuracy when handling bankable tenders.
- Execute store best practices efficiently and with a sense of urgency, maximizing productivity and minimizing unnecessary steps and touches.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
