Overnight Stock Team Associate

Five Below•Rockford, IL

5d•Onsite

About The Position

The Overnight Stock Team Associate supports store operations and customer service at Five Below. The role includes assisting customers with product information and recommendations, promoting store events and offers, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store goals. The position requires availability from 10 PM to 8 AM, while the broader schedule may include days, evenings, weekends, and overnight shifts to meet business needs. This is an hourly position starting at $15.00.

Requirements

At least 16 years old.
Available to work a flexible schedule, including required availability from 10 PM to 8 AM.
Comfortable with or willing to learn technology such as cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently ascend and descend ladders.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to work days, evenings, and weekends as business needs require; schedule may include overnight shifts and travel as required.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer solutions using product knowledge, aiming to turn returns into exchanges when possible.
Keep management informed about restocking and service needs and customer feedback.
Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
Operate the cash register and assist customers across the sales floor.
Retrieve, put away, and move merchandise, including in the stock room.