Overnight Stock Team Member

Five Below • Oneonta, NY

18h • Onsite

About The Position

The Overnight Stock Team Member supports store operations by assisting customers, promoting merchandise and store activities, addressing customer concerns, communicating store needs to management, and collaborating with the team to meet store and company goals. The role involves handling and stocking merchandise, including work in the stock room and on the sales floor. Team members must be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly and starts at $16.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to read and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Ability to frequently move around the sales floor and to and from the stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to offer solutions, seeking exchanges instead of returns when possible.
• Keep management informed about merchandise restocking, service needs, and customer feedback.
• Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
• Retrieve, put away, and move merchandise between the stock room and sales floor while assisting customers.

Benefits

• The posting directs applicants to the company's benefits site for details about available benefits and support, including health coverage and financial and personal wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed