Overnight Stock Team Member

Five Below • Oneonta, NY

2d

About The Position

The Overnight Stock Team Member supports Five Below’s customer experience and store operations by assisting customers, sharing product knowledge, promoting store events and offers, resolving concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store goals. The role involves operating store technology, moving and stocking merchandise, and maintaining communication with customers, managers, and coworkers. Work schedules are flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to move frequently across the sales floor and between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and understand email and printed instructions concerning merchandise layouts, schedules, and procedures.

Responsibilities

• Greet and acknowledge customers promptly, assist multiple customers efficiently, and respond to their needs.
• Share product knowledge, answer questions, direct customers to merchandise, make recommendations, and use suggestive selling while staying informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, including seeking exchanges when appropriate instead of returns.
• Inform management in a timely manner about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.
• Read and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed