Overnight Stock Associate

Five Below • Calumet City, IL

1d • Onsite

About The Position

The Overnight Stock Associate supports store and company goals by assisting customers, sharing product knowledge, promoting events and promotions, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team. The role involves handling merchandise and stocking tasks, including retrieving and putting away stock in the sales floor and stock room. Associates must be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to support store and company objectives and contribute to a positive work environment.
• Retrieve, put away, and move merchandise in the stock room and sales floor.
• Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices as needed.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed