Overnight Stock Associate

Five Below • Hammond, IN

2d • Onsite

About The Position

The Overnight Stock Associate supports customer service, merchandising, and store operations at Five Below. The role involves assisting customers, sharing product information and recommendations, promoting store events and offers, resolving customer concerns, and communicating restocking needs and feedback to management. Associates work with the team to support store and company goals. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required. The listed starting pay is $11.00 per hour.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently move across the sales floor and between the sales floor and stock room.
• Remain in a stationary, upright position for 80% of the time.
• Identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to convert returns into exchanges when possible.
• Communicate merchandise restocking and service needs, along with customer feedback, to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
• Retrieve, put away, and move merchandise, including working in the stock room and on the sales floor.

Benefits

• The posting refers candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed