Overnight Stock Associate

Five Below•Highland, IN

7d•Onsite

About The Position

The Overnight Stock Associate supports store operations by assisting customers, driving sales, keeping merchandise organized and stocked, and helping the team meet store and company goals. The role involves customer service and sales activities, operating the register, communicating customer and merchandise needs to management, and handling stock on the sales floor and in the stock room. Work schedules are flexible and may include day, evening, weekend, and overnight shifts, as well as travel when required. The posting describes the position as hourly and states a starting rate of $11.00.

Requirements

At least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using technology such as cash registers, handheld devices, and mobile devices, or willing to learn.
Good communication skills and the ability to engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders.
Able to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and assist customers promptly, including handling multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about restocking needs, service requirements, and customer feedback in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
Operate the cash register and assist with merchandise stocking and retrieval.