Overnight Stock Associate

Five Below • Calumet City, IL

7d • Onsite

About The Position

The Overnight Stock Associate supports customer service and store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, communicating merchandise and service needs to management, and collaborating with the team to achieve store and company goals. The role involves operating registers and electronic devices, moving and stocking merchandise, retrieving and putting away stock, and maintaining communication with customers, managers, and coworkers. Schedules are flexible and may include day, evening, weekend, and overnight shifts; travel may be required as needed. The position is hourly, starting at $15.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and possibly overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues or concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers by telephone and face-to-face, and with managers and coworkers.
• Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about merchandise restocking, service requirements, and customer feedback in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate the cash register and other devices; move, retrieve, and put away merchandise and stock.

Benefits

• The company directs applicants to its benefits site for information about benefits and perks, including health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed