Overnight Stock Associate

Five Below•Homewood, IL

4d•Onsite

About The Position

The Overnight Stock Associate supports customer service and store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, and communicating merchandise and service needs to management. The associate works with the team to meet store and company goals and may be scheduled for overnight shifts as business needs require. The role involves operating registers and other devices, moving and stocking merchandise, using ladders, and spending most of the time upright.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule, including day, evening, and weekend hours; shifts may include overnight work and travel as required.
Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently ascend and descend ladders and kneel, bend, twist, stoop, and move across the sales floor and to and from the stock room.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

Greet and promptly assist customers, including handling multiple customer interactions efficiently.
Assess customer needs, provide product information, answer questions, direct customers to merchandise, and make recommendations or suggestive sales.
Inform customers about store events, promotions, and special activities.
Address customer concerns and provide alternative solutions, including seeking exchanges when appropriate.
Communicate restocking needs, service requirements, and customer feedback to management.
Collaborate with the team to achieve store and company objectives and support a positive work environment.
Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, and put away merchandise, including using ladders and accessing stock-room and sales-floor areas.