Overnight Seasonal Stock Associate

Five Below • Orland Hills, IL

1d • Onsite

About The Position

The Overnight Seasonal Stock Associate supports customers and store operations by providing prompt, courteous assistance and helping meet store and company goals. The role involves learning merchandise and promotions, responding to customer questions and concerns, communicating restocking and service needs to management, and assisting with merchandise handling and stocking. The associate must be able to work a flexible schedule that may include overnight shifts, evenings, weekends, and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders.
• Able to frequently kneel, bend, twist, and stoop.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to support store and company goals and contribute to a positive work environment.
• Operate cash registers and other store technology as needed.
• Move, retrieve, and put away merchandise, including working in the stock room and on the sales floor.

Benefits

• The posting directs applicants to a benefits site for details about available health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed