Overnight Seasonal Stock Associate

Five Below • Orland Hills, IL

2d

About The Position

The Overnight Seasonal Stock Associate supports Five Below’s store operations by assisting customers, maintaining merchandise availability, and helping the team meet store and company goals. The role involves customer service and sales support, communication with management and coworkers, and retrieving, moving, and stocking merchandise. The position requires a flexible schedule that may include overnight shifts, as well as frequent movement and extended periods standing. The position is hourly and starts at $15.40.

Requirements

• At least 16 years old.
• Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb ladders and kneel, bend, twist, stoop, and move across the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and understand email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, including turning returns into exchanges when possible.
• Keep management informed about restocking and service needs, as well as customer feedback.
• Collaborate with the team to support store and company goals and a positive work environment.
• Retrieve, put away, and move merchandise between the stock room and sales floor.
• Operate store devices and equipment as needed and follow merchandise layouts, schedules, and operating instructions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed