Overnight Sales Associate

Joe's Kwik Mart (CrossAmerica Partners) • Liverpool, NY

5d • Onsite

About The Position

The Overnight Team Member manages convenience store operations during the overnight shift, helping ensure the store is clean, well-stocked, secure, and welcoming while providing excellent customer service. The role involves assisting customers, processing transactions, maintaining merchandise and displays, monitoring store security, and following cash-handling, safety, and legal procedures. The associate works independently with minimal supervision overnight and communicates relevant updates to the morning team.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store with attention to detail.
• Ability to handle customer complaints calmly and professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift boxes and products up to 50 pounds, frequently 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store.
• Ability to handle repetitive tasks, including scanning, restocking, and organizing products.
• Ability to work in cold environments such as freezers and refrigerators.
• Ability to handle emergency situations and work alone with minimal supervision during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially if the store sells prepared food.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit card purchases.
• Address customer complaints and concerns professionally and promptly.
• Stay informed about products, promotions, and store policies.
• Clean and organize the store, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Arrange and maintain product displays in line with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor entrances and exits and report suspicious activity to the store manager or local authorities.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft, monitor store activity, and report problems with cameras, alarms, or other security systems.
• Handle payments accurately, balance the cash drawer, reconcile cash and sales, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting techniques and safe equipment use.
• Help ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift team.
• Work with store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.
• Full-time team members are offered health insurance, vacation, holiday pay, a 401(k) with employer match, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED