Overnight Sales Associate

Joe's Kwik Mart (CrossAmerica Partners) • Philadelphia, PA

11d

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. The role requires attention to detail, accurate handling of cash and merchandise, and a commitment to maintaining a safe and welcoming environment. The employee may work independently with minimal supervision during overnight hours and communicates relevant information to the morning team.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store with attention to detail.
• Ability to handle customer complaints and resolve issues professionally.
• Ability to balance multiple tasks during busy periods.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift up to 50 pounds; frequently lift 10–25 pounds and carry items across the store.
• Ability to bend, squat, reach, climb a ladder as needed, and walk throughout the store.
• Ability to perform repetitive tasks and work in cold environments such as freezers and refrigerators.
• Ability to handle emergency situations and work alone with minimal overnight supervision.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification or similar certification for handling food.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit card transactions.
• Address customer complaints and concerns promptly and professionally.
• Stay informed about products, promotions, and store policies.
• Keep the store clean, organized, well-stocked, and welcoming, including performing routine cleaning.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Set up and maintain product displays that align with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, help with inventory checks, and report discrepancies.
• Monitor store entrances and exits and report suspicious activity to the store manager or local authorities.
• Know and follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft by monitoring customers and store activity; check that security systems are functional and report issues.
• Handle payments accurately and honestly, record transactions, and balance the cash drawer at shift end.
• Reconcile cash and sales, prepare deposits, and follow company cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting and safe equipment use.
• Help ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift.
• Work with store employees and management to support smooth operations.

Benefits

• Competitive benefits package for full-time team members, including health insurance, vacation, holiday pay, and a 401(k) with employer match.
• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED