Overnight Sales Associate

Stop In (CrossAmerica Partners) • Wirtz, VA

7d

About The Position

The Overnight Team Member manages store operations during the overnight shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. The role involves handling cash and merchandise, maintaining a safe and welcoming environment, working independently with minimal supervision, and communicating relevant updates to the morning shift and management.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to detail.
• Ability to handle customer complaints calmly and professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift boxes and products up to 50 pounds, frequently 10–25 pounds, and carry items throughout the store.
• Ability to bend, squat, reach for products on high and low shelves, and climb a ladder as needed.
• Ability to walk regularly throughout the store and between departments.
• Ability to perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators.
• Ability to maintain focus and stamina throughout the shift and handle emergency situations.
• Ability to work alone with minimal supervision during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar certification for handling food.
• Alcohol Service Certification, where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the POS system and process cash, credit, and debit transactions.
• Address customer complaints or concerns professionally.
• Stay informed about products, promotions, and store policies.
• Clean and organize the store, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Set up and maintain product displays aligned with promotions and categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor entrances and exits and report suspicious activity.
• Know and follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft and monitor security systems, reporting issues to management.
• Handle payments accurately and honestly, record transactions, and balance the cash drawer.
• Reconcile cash and sales at the end of the shift, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting techniques and safe equipment use.
• Ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant information to the morning shift.
• Work with other store employees and management to support smooth operations.
• Remove snow seasonally as needed.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.
• Full-time team members receive a competitive benefit package that includes health insurance, vacation, holiday pay, a 401(k) with employer match, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED