Overnight Sales Associate

Phillips 66 (CrossAmerica Partners) • Lawrence, KS

7d • $14 - $14

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, secure, and welcoming while providing excellent customer service. The role involves customer assistance, sales transactions and cash handling, stocking and inventory tasks, cleaning, security monitoring, and following safety and legal requirements. The employee works independently with minimal supervision overnight and communicates relevant information to the morning shift and management team.

Requirements

• High school diploma or equivalent required.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, well-stocked store and pay attention to detail.
• Ability to handle customer complaints calmly and professionally.
• Ability to balance multiple tasks effectively.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, up to 8 hours; lift up to 50 pounds, frequently 10–25 pounds; carry items; bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to work in cold environments, including freezers and refrigerators, and handle emergency situations.
• Ability to perform repetitive tasks and maintain focus and stamina throughout the shift.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially if the store sells prepared food.
• Alcohol Service Certification where applicable for stores selling alcohol and tobacco.

Responsibilities

• Greet and assist customers, answer questions, provide product recommendations, process transactions, and address complaints or concerns professionally.
• Operate the point-of-sale system and accurately handle cash, credit, and debit payments.
• Stay informed about products, promotions, and store policies.
• Clean and organize the store, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels; restock shelves and coolers; organize merchandise; and maintain attractive product displays.
• Rotate perishable products and remove expired or damaged goods from shelves.
• Assist with inventory checks, counts, and audits; report discrepancies to management.
• Monitor entrances, exits, customers, and store activity to help maintain security and prevent theft; report suspicious activity or security-system issues.
• Know emergency procedures, including fire evacuation, first aid, and emergency contacts.
• Reconcile cash and sales at the end of the shift, prepare deposits, and follow cash-handling procedures.
• Follow store safety guidelines, including proper lifting and safe equipment use.
• Help ensure compliance with laws and codes, including requirements for age-restricted products and health and safety.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift team.
• Work with store employees and management to support smooth store operations.
• Perform seasonal snow removal as needed.

Benefits

• Health insurance for full-time team members; part-time team members may also be eligible.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED