Overnight Sales Associate

Rocky Top (CrossAmerica Partners) • Rockwood, TN

5d • Onsite

About The Position

The Overnight Team Member manages convenience store operations during the night shift, ensuring the store is clean, well-stocked, secure, and welcoming while providing excellent customer service. The role involves serving customers, processing transactions, maintaining merchandise and displays, performing cleaning and inventory tasks, and following cash-handling, safety, security, and legal-compliance procedures. The position requires working independently with minimal supervision during overnight hours and communicating important updates to the morning shift and management.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to product placement, shelf organization, and inventory levels.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Ability to manage multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours; lift up to 50 pounds, frequently 10–25 pounds; carry products; bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to handle repetitive tasks and work in cold environments, including freezers and refrigerators.
• Ability to maintain focus and stamina throughout the shift, handle emergency situations, and work alone with minimal supervision during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially for stores selling prepared food.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, process transactions, and address customer concerns professionally.
• Operate the POS system and accurately handle cash, credit, and debit transactions.
• Keep the store clean, organized, and well-stocked, including routine sweeping, mopping, and surface cleaning.
• Monitor stock levels; restock shelves and coolers; organize stock; and maintain product displays in accordance with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor store entrances, exits, and activity to help maintain security; report suspicious activity and security-system issues.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Prevent theft by remaining vigilant and monitoring customers and store activities.
• Balance cash drawers, reconcile cash and sales at shift end, prepare deposits, and follow cash-handling procedures.
• Assist with periodic inventory counts and audits.
• Follow safety guidelines, including proper lifting techniques and safe use of equipment.
• Ensure compliance with applicable laws and health and safety codes, including requirements for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant information to the morning shift.
• Work with store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Health insurance for eligible team members.
• Vacation for full-time team members.
• Holiday pay or paid holidays.
• 401(k) with employer match.
• Additional benefits may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED