Overnight Sales Associate

Joe's Kwik Mart (CrossAmerica Partners) • Boston, MA

1d

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, secure, and welcoming while providing excellent customer service. The role requires attention to detail, responsible handling of cash and merchandise, and the ability to work independently with minimal supervision during overnight hours. Duties also include maintaining safety and legal compliance, addressing emergencies, and communicating relevant updates to the morning shift.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to detail.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk throughout the store.
• Ability to perform repetitive tasks, work in cold environments such as freezers and refrigerators, and handle emergency situations.
• Ability to work alone with minimal supervision during overnight shifts.
• Dependability and availability for overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially if the store sells prepared food.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, provide product recommendations, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit transactions.
• Address customer complaints and concerns professionally.
• Stay informed about products, promotions, and store policies.
• Keep the store clean, organized, and well-stocked, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Set up and maintain product displays aligned with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor entrances and exits and report suspicious activity to the store manager or local authorities.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft, monitor store activity, and report issues with security systems such as cameras and alarms.
• Handle payments accurately and honestly, record transactions correctly, and balance cash drawers.
• Reconcile cash and sales at the end of the shift, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow store safety guidelines, including proper lifting techniques and safe equipment use.
• Ensure compliance with applicable laws and health and safety codes, including requirements for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift.
• Work with store employees and management to support smooth operations.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays, and may also be eligible for health insurance.
• Full-time team members receive a competitive benefits package that includes health insurance, vacation, holiday pay, and a 401(k) with employer match.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED