Overnight Sales Associate

Stop In (CrossAmerica Partners) • Wirtz, VA

3d • $13 - $14

About The Position

The Overnight Team Member manages convenience store operations during the night shift, keeping the store clean, stocked, organized, and secure while providing excellent customer service. The role involves operating the point-of-sale system, handling payments and cash reconciliation, maintaining product displays and inventory, following safety and legal requirements, and communicating relevant updates to the morning team. The employee must be able to work independently with minimal supervision overnight and respond appropriately to emergencies.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to detail.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Ability to manage multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift boxes and products up to 50 pounds; frequent lifting of 10–25 pounds.
• Ability to bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators.
• Ability to sustain mental focus and physical effort throughout the shift and handle emergency situations.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially where prepared foods are sold.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit card payments.
• Address customer complaints and concerns promptly and professionally.
• Stay informed about products, promotions, and store policies.
• Keep the store clean, organized, and well-stocked, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Set up and maintain product displays consistent with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor entrances and exits, report suspicious activity, and help keep the store secure.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft, monitor store activity, and report problems with security systems.
• Handle payments honestly and accurately, balance the cash drawer, and record transactions correctly.
• Reconcile cash and sales at the end of the shift, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting and safe use of equipment.
• Ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant information to the morning shift.
• Work with store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Health insurance for eligible team members.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are also eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED