Overnight Sales Associate

Joe's Kwik Mart (CrossAmerica Partners) • Cambridge, MA

5d

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, secure, and welcoming while providing excellent customer service. The role involves serving customers, processing transactions, maintaining merchandise and displays, monitoring safety and security, and completing cash-handling and inventory tasks. The employee works independently with minimal supervision during overnight hours and communicates relevant updates to the morning shift and management.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to detail.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift boxes and products up to 50 pounds, frequently 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to work in cold environments such as freezers and refrigerators.
• Ability to work alone with minimal supervision during overnight shifts.
• Ability to handle emergency situations.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially where prepared food is sold.
• Alcohol Service Certification where applicable.

Responsibilities

• Greet and assist customers, answer questions, recommend products, handle transactions, and address complaints professionally.
• Operate the point-of-sale system and accurately process cash, credit, and debit transactions.
• Keep the store clean, organized, and well-stocked, including performing routine cleaning tasks.
• Restock shelves and coolers, organize inventory, and maintain attractive product displays.
• Rotate perishable goods and remove expired or damaged products; assist with inventory checks and report discrepancies.
• Monitor store entrances, exits, and activities; report suspicious activity and security-system issues.
• Follow emergency procedures and help maintain a safe environment.
• Prevent theft by remaining vigilant and monitoring customers and store activity.
• Balance cash drawers, reconcile cash and sales at the end of the shift, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including safe lifting and equipment use, and comply with applicable laws and health and safety codes.
• Communicate customer issues, inventory concerns, and other relevant information to the morning shift.
• Work with store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Part-time team members are eligible for a 401(k) with employer match and paid holidays.
• Part-time team members may also be eligible for health insurance.
• Full-time team members receive health insurance, vacation, holiday pay, a 401(k) with employer match, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED