Overnight Sales Associate

Rocky Top (CrossAmerica Partners) • Jellico, TN

7d • Onsite

About The Position

The Overnight Team Member manages store operations during the night shift, keeping the store clean, well-stocked, secure, and welcoming while providing excellent customer service. The position involves customer assistance and transactions, cash handling, merchandising, inventory support, cleaning, loss prevention, and compliance with safety procedures and applicable laws. The employee works independently with minimal supervision overnight and communicates relevant updates to the morning shift and management.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to detail.
• Ability to address customer complaints calmly and professionally.
• Ability to manage multiple tasks effectively.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift boxes and products up to 50 pounds, with frequent lifting of 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach for products on high and low shelves, and climb a ladder as needed.
• Ability to walk regularly throughout the store and between departments.
• Ability to perform repetitive tasks such as scanning, restocking, and organizing products.
• Ability to work in cold environments, including freezers and refrigerators.
• Ability to maintain focus and stamina throughout the shift and handle emergency situations.
• Ability to work alone with minimal supervision during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience stores; preferred but not mandatory.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification or similar certification for handling food, especially if the store sells prepared food.
• Alcohol Service Certification where applicable for stores selling alcohol and tobacco.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit transactions.
• Address customer complaints and concerns professionally.
• Stay informed about products, promotions, and store policies.
• Clean and organize the store, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels, restock shelves and coolers, and organize merchandise.
• Set up and maintain product displays in line with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor store entrances and exits and report suspicious activity.
• Know and follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft, monitor store activity, and report issues with security systems such as cameras and alarms.
• Handle and record payments accurately, balance the cash drawer, reconcile cash and sales, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting techniques and safe equipment use.
• Ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift.
• Work with store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Full-time team members: health insurance, vacation, holiday pay, and 401(k) with employer match, among other benefits.
• Part-time team members: 401(k) with employer match and paid holidays; may also be eligible for health insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED