Overnight Loss Prevention Officer

Omni Hotels & Resorts•Rancho Mirage, CA

7d•$22 - $22•Onsite

About The Position

The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and records assigned tasks in writing. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. The role involves patrolling hotel property, responding to safety and security concerns, assisting guests and associates, conducting investigations, maintaining records, and supporting emergency response. The position requires overnight work, including weekends and holidays, and the ability to perform the listed physical duties.

Requirements

Previous experience as a Loss Prevention Officer is strongly preferred.
Ability to stand and walk for the entire shift, including standing and walking for up to four hours at a time.
Ability to communicate effectively by telephone, email, radio, and written reports.
Basic computer knowledge.
Ability to reach various areas of the hotel or resort rapidly when necessary.
Ability to bend, stoop, squat, and stretch to perform daily tasks.
Ability to routinely lift items weighing more than 15 pounds.
Ability to push and pull carts and equipment weighing up to 250 pounds.
Ability to move at a well-paced rate in limited space and reach hotel departments, other hotel locations, and areas on the hotel grounds in a timely manner.
Ability to perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Ability to remain calm and professional during stressful situations.
Availability to work overnight shifts, weekends, and holidays.
Manual dexterity to use and operate necessary equipment.
Finger dexterity to operate office equipment, including computers, printers, 10-key adding machines, electric typewriters, multiline touch-tone phones, filing cabinets, fax machines, photocopiers, dollies, and other office equipment as needed.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Observe and report on all assignments.
Keep accurate records and communicate using radio equipment.
Record and report unsafe conditions while patrolling hotel property.
Protect and preserve hotel, guest, and employee property.
Maintain a professional attitude and appearance.
Patrol hotel property to ensure guest and employee safety and protect hotel assets.
Answer house calls and assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property and persons.
Assist sick or injured guests and associates, ensuring documentation, reporting, and witness statements are completed in a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations through timely conclusion, follow up appropriately, and document contacts with guests, visitors, and employees.
Maintain accurate records, including camera monitoring records, shift activity logs, codebooks, and records of employee and guest interactions.
Monitor and distribute visitor and vendor access by issuing visitor badges.
Conduct frequent bag checks for associates leaving the property.
Escort and interact with special guests who require privacy when entering or exiting through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate matters.
Assist a supervisor or director with checking alarm systems and safety and fire alarm systems, and monitor building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following hotel safety procedures and directing guests and associates to safety.
Perform other duties as assigned.