Overnight Loss Prevention Officer

Marriott•Scottsdale, AZ

10d

About The Position

The Loss Prevention Officer patrols all areas of the property and assists guests with room access. The role monitors closed-circuit television, perimeter alarms, duress alarms, and fire and life-safety systems; locks property entrances when required; and conducts daily physical-hazard inspections. The officer responds to accidents, contacts emergency medical services or administers first aid/CPR as needed, assists guests and employees during emergencies, notifies appropriate individuals about incidents, defuses disturbances, and requests outside assistance when necessary. Duties also include documenting security and loss-prevention incidents, handling interruptions and complaints, resolving safety hazards, escorting unwelcome persons from the property, responding to vehicle accidents or thefts, completing shift summaries and activity reports, maintaining confidentiality, conducting investigations, gathering evidence, and interviewing relevant parties. The position requires following company policies and procedures, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting confidential and proprietary information, and safeguarding company assets. The officer welcomes and assists guests according to company standards, communicates professionally, prepares and reviews written documents accurately, builds positive working relationships, supports team goals, and meets quality-assurance standards. The work includes extended periods of standing, sitting, or walking; inspecting and reading information; using computers and/or point-of-sale systems; responding quickly to situations; and moving through varied or confined spaces. The role also involves lifting and carrying objects, maneuvering over uneven or slippery surfaces and stairs, and reaching, bending, twisting, pulling, and stooping. Additional state licensing or registration requirements may apply.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed as required; some states may have additional licensing or registration requirements.
Ability to read and visually verify information, including small print, and visually inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to stand, sit, or walk for extended periods or an entire shift and move quickly as work situations require.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces and stairs or service ramps; and reach, bend, twist, pull, and stoop.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical-hazard inspections.
Respond to accidents; contact EMS or administer first aid/CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports for security and loss-prevention incidents and complete shift summaries/daily activity reports.
Handle interruptions and complaints and resolve safety-hazard situations.
Escort unwelcome persons from the property without disrupting normal operations.
Respond to vehicle accidents and thefts and call for assistance using proper code responses.
Maintain confidentiality of security, loss-prevention, and property reports and documents; release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications, maintain a clean and professional uniform and appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality-assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.