Loss Prevention Overnight Officer

Omni Hotels & Spas•Oklahoma City, OK

About The Position

The Overnight Loss Prevention Officer helps ensure the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and records assigned tasks in writing. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. This role covers evening and overnight shifts and requires open PM availability. The officer patrols hotel property, observes and reports safety concerns, protects hotel, guest, and employee property, responds to house calls, and supports investigations and emergency situations. The role also involves maintaining accurate records, monitoring cameras and access, conducting associate bag checks, assisting with alarms and building security, and providing appropriate assistance to guests and associates. The officer must maintain a professional attitude and appearance and handle sensitive matters confidentially.

Requirements

Previous experience as a Loss Prevention Officer is strongly preferred.
Must be able to stand and walk for the entire shift and stand or walk for up to four hours at a time.
Must communicate effectively by telephone, email, radio, and reporting.
Basic computer knowledge required.
Must be able to reach various areas of the hotel or resort rapidly if necessary.
Must be able to bend, stoop, squat, and stretch for daily tasks.
Must be able to routinely lift items weighing more than 15 pounds.
Must be able to push and pull carts and equipment weighing up to 250 pounds.
Must be able to move at a well-paced rate in limited spaces and reach hotel departments, other locations, and hotel grounds in a timely manner.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Must remain calm and professional during stressful situations.
Must be able to work overnight shifts, weekends, and holidays.
Requires manual dexterity to use and operate necessary equipment.
Must have finger dexterity to operate office equipment, including computers, printers, 10-key adding machines, electric typewriters, multi-line touch-tone phones, filing cabinets, fax machines, photocopiers, dollies, and other office equipment as needed.

Nice To Haves

First Aid/CPR Certification is preferred.

Responsibilities

Observe and report on assignments; keep accurate records and communicate using radio equipment.
Record and report unsafe conditions while patrolling hotel property.
Protect and preserve hotel, guest, and employee property.
Maintain a professional attitude and appearance.
Patrol hotel property to promote the safety of guests and employees and protect hotel assets.
Answer house calls and assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property and persons.
Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
Initiate and monitor investigations, write incident and accident reports, follow them through to conclusion, and document follow-up contacts with guests, visitors, and employees.
Maintain records while performing duties such as camera monitoring, maintaining the shift activity log and codebook, and documenting employee and guest interactions.
Monitor and distribute visitor and vendor access by issuing visitor badges.
Conduct frequent bag checks for associates leaving the property.
Escort and interact with special guests who need privacy when entering or exiting through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate issues.
Assist a supervisor or director with checking alarm systems, safety and fire alarm systems, and security of building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following hotel safety procedures and directing guests and associates to safety.
Perform other duties as assigned.