Loss Prevention Overnight Officer

Omni Hotels & Resorts•Oklahoma City, OK

3d•Onsite

About The Position

The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and records assigned tasks. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. The role covers evening and overnight shifts, and open PM availability is required. The position is at the Omni Oklahoma City Hotel, a 605-room convention center hotel in downtown Oklahoma City with guest rooms, food and beverage outlets, meeting and event space, a spa, fitness center, retail outlet, and rooftop pool.

Requirements

Must be able to communicate effectively by telephone, email, radio, and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel or resort rapidly if necessary.
Must be able to stand and walk for the shift; the posting also specifies standing and walking for up to four hours at a time.
Must be able to bend, stoop, squat, and stretch to perform daily tasks.
Must routinely lift items weighing more than 15 pounds.
Must be able to push and pull carts and equipment weighing up to 250 pounds.
Must be able to move at a well-paced rate in limited spaces and reach hotel departments, locations, and grounds in a timely manner.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Must remain calm and professional during stressful situations.
Must be able to work overnight shifts, weekends, and holidays.
Requires manual dexterity to use and operate necessary equipment.
Must have finger dexterity to operate office equipment, including computers, printers, a 10-key adding machine, an electric typewriter, a multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, a dolly, and other office equipment as needed.

Nice To Haves

Previous experience as a Loss Prevention Officer is strongly preferred.
First Aid/CPR certification is preferred.

Responsibilities

Observe and report on all assignments.
Keep accurate records and communicate using radio equipment.
Record and report unsafe conditions while patrolling hotel property.
Protect and preserve hotel, guest, and employee property.
Maintain a professional attitude and appearance.
Patrol hotel property to help ensure the safety of guests and employees and protect hotel assets.
Answer house calls to assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property and persons.
Assist sick or injured guests and associates, completing documentation, reports, and witness statements promptly.
Initiate and monitor investigations through timely conclusion; write incident and accident reports, follow up with guests, visitors, and employees, and document contacts.
Maintain records including camera monitoring logs, shift activity logs, codebooks, and employee and guest interactions.
Monitor and distribute visitor and vendor access by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests requiring privacy when entering or exiting through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate issues.
Assist a supervisor or director with checking alarm systems and monitoring building doors, service areas, delivery areas, and grounds for safety and security.
Assist hotel management during emergencies by knowing safety procedures and directing guests and associates to safety.
Perform other duties as assigned.