Overnight Loss Prevention Officer

Marriott•Lahaina, HI

About The Position

The Loss Prevention Officer patrols the property, assists guests with room access, and monitors closed-circuit television, perimeter alarms, duress alarms, and fire and life-safety systems. The role includes securing property entrances when required, conducting physical hazard inspections, responding to accidents and emergencies, providing or arranging first aid and CPR, assisting guests and employees in emergencies, and notifying appropriate parties about incidents. The officer manages disturbances and complaints, addresses safety hazards, escorts unwelcome persons from the property, responds to vehicle accidents and thefts, and requests outside assistance when necessary. The position documents security and loss-prevention activity through incident reports and shift or daily activity summaries, maintains confidentiality of reports and proprietary information, and conducts investigations, gathers evidence, and interviews relevant parties. The officer follows company procedures and safety standards, reports accidents and unsafe conditions, completes required training and certifications, maintains a clean and professional appearance, protects company assets, and provides courteous guest service. The role also requires clear professional communication, accurate written documentation, positive teamwork, and compliance with quality-assurance standards. The work involves extended periods of standing, sitting, or walking; responding quickly to situations; reading and visually checking information and equipment; using computers or point-of-sale systems; and handling physical tasks such as moving through confined or uneven spaces, using stairs and ramps, and lifting or carrying objects. Some states may have additional licensing or registration requirements. The position supports The Ritz-Carlton’s Gold Standards and its commitment to thoughtful luxury service.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; some states may have additional licensing or registration requirements.
Ability to stand, sit, or walk for extended periods or an entire shift and move at a speed needed to respond to work situations.
Ability to read and visually verify information, inspect tools and equipment, and enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces and stairs or service ramps; and reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate professionally, prepare and review written documents accurately, maintain confidentiality, and provide courteous guest service.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or provide first aid or CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about incidents.
Defuse guest or employee disturbances, handle interruptions and complaints, and call for outside assistance when necessary.
Resolve safety hazards and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, loss-prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and develop positive working relationships while supporting team goals.
Comply with quality-assurance expectations and standards and perform other reasonable duties as requested by supervisors.