Overnight Loss Prevention Officer

Omni Hotels & Spas • Rancho Mirage, CA

6d • Onsite

About The Position

The Overnight Loss Prevention Officer helps ensure the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and documents assigned tasks. The role prepares incident and accident reports in the format specified by the Director of Loss Prevention.

The officer patrols hotel property, monitors security and safety systems, responds to guest and associate calls, and supports investigations and emergency situations. The position maintains accurate records, protects hotel, guest, and employee property, and handles sensitive matters confidentially. The role requires overnight work, including weekends and holidays, and involves extensive walking and standing as well as other physical activity.

Requirements

• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to stand and walk for the entire shift, including periods of up to four hours at a time.
• Must be able to reach various areas of the hotel or resort rapidly when necessary.
• Must be able to bend, stoop, squat, and stretch to perform daily tasks.
• Must be able to routinely lift items weighing more than 15 pounds.
• Must be able to push and pull carts and equipment weighing up to 250 pounds.
• Must be able to exert a well-paced effort in limited space and reach other hotel departments, locations, and hotel grounds on a timely basis.
• Must be able to perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Must remain calm and professional during stressful situations.
• Must be able to work overnight shifts, weekends, and holidays.
• Must have manual dexterity to use and operate necessary equipment, and finger dexterity to operate office equipment such as computers, printers, a 10-key adding machine, electric typewriter, multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, and a dolly.

Nice To Haves

• Previous experience as a Loss Prevention Officer is strongly preferred.
• First Aid/CPR Certification is preferred.

Responsibilities

• Observe and report on all assignments.
• Keep accurate records and communicate using radio equipment.
• Record and report unsafe conditions while patrolling hotel property.
• Protect and preserve hotel, guest, and employee property.
• Maintain a professional attitude and appearance.
• Patrol hotel property to promote the safety of guests and employees and protect hotel assets.
• Answer house calls to assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
• Initiate and monitor investigations through timely conclusion, prepare incident and accident reports, follow up with guests, visitors, and employees, and document contacts.
• Maintain accurate records, including camera monitoring records, shift activity logs, codebooks, and records of employee and guest interactions.
• Monitor and distribute visitor and vendor access by issuing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests who need privacy when entering or exiting through heart-of-the-house areas.
• Maintain confidentiality when handling sensitive guest or associate issues.
• Assist a supervisor or director with checking alarm systems, safety and fire alarm systems, and monitoring building doors, service areas, delivery areas, and grounds.
• Assist hotel management during emergencies by following hotel safety procedures and leading or directing guests and associates to safety.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed