Overnight Front Office Operations Manager - Waldorf Astoria Chicago

Hilton • Chicago, IL

13d • $65,000 - $70,000 • Onsite

About The Position

Waldorf Astoria Chicago is seeking an Overnight Front Office Operations Manager to oversee front office activities and help deliver memorable guest experiences. The hotel is located in Chicago’s Gold Coast and has 215 rooms, more than 5,000 square feet of meeting space, and four food and beverage outlets. The role includes managing guest service, registration, room inventory, and compliance with hotel policies and service standards; monitoring guest satisfaction and resolving service concerns; supporting revenue growth through hotel-service promotion and upselling; keeping the team informed about hotel offerings and local attractions; and supervising, coaching, and developing front office team members.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Oversee daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Promote hotel services and execute upselling tactics to support room occupancy and revenue growth.
• Provide regular updates and training so the team is informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns while upholding service standards.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights and rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision-related coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed