In-Room Dining Coordinator (Part-Time) - Waldorf Astoria Chicago

Hilton • Chicago, IL

6d • Onsite

About The Position

Waldorf Astoria Chicago is seeking a part-time In-Room Dining Coordinator to support the hotel’s in-room dining operation. The coordinator helps create memorable guest experiences by responding to room-service calls and requests, accurately entering food and beverage orders into the point-of-sale system, learning menu items and promotions, and suggesting additional offerings. The role also includes reconciling checks, verifying totals and gratuity disbursement, and handling cash according to accounting guidelines. This is a Local 1 Union position requiring complete open availability. Hours and schedules may vary based on seniority and business needs, may be minimal until seniority is established, and full-time hours are not guaranteed.

Requirements

• Complete open availability, including availability to work weekdays, weekends, and holidays.
• Comfort with a schedule and hours that may vary from week to week.
• Ability to meet Hilton’s stated values and expectations, including hospitality, integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Create a welcoming guest experience through an upbeat, friendly attitude and proactive service.
• Answer room-service telephone calls and guest requests promptly, courteously, and efficiently.
• Record food and beverage orders and enter them accurately into the point-of-sale system.
• Learn menu items, promotions, and specials to answer guest questions confidently.
• Suggest and promote food and beverage items, including sides, desserts, drinks, and special promotions.
• Reconcile checks, verify totals and gratuity disbursement, and handle cash according to accounting guidelines.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed