In-Room Dining Coordinator
About The Position
The In-Room Dining Coordinator coordinates guest dining experiences by receiving requests and communicating with the team to provide personalized service. The role requires attention to detail, clear communication, and the ability to anticipate and respond to both expressed and unspoken guest needs. The coordinator takes and processes orders by telephone, describes food and beverage items, enters orders and special requests in the hotel point-of-sale system, checks completed orders against the guest’s request, coordinates timely delivery to guestrooms, and accurately closes checks and records charges and gratuities. The role also coordinates amenity requests and works professionally with co-workers and supervisors.
Requirements
- Sincere willingness to provide service to residents, guests, and peers.
- Good organizational skills and ability to work independently.
- Ability to function well under pressure, set priorities, and adjust to changing conditions.
- High work ethic and a sense of responsibility for the role within the team.
- Attention to detail and accuracy.
- Ability to learn and execute processes associated with computerized point-of-sale systems, visual planning, and retail procurement and inventory control.
- Fluent in English.
- Legal work authorization in the United States.
Nice To Haves
- One to two years of prior Food & Beverage experience.
- Knowledge of Opera and Micros.
Responsibilities
- Answer telephone calls using courteous and efficient telephone etiquette, obtain the information needed to process guest orders, and describe food and beverage menu items, including their origin, taste, and preparation methods.
- Communicate guest orders and special requests to the kitchen using the hotel’s point-of-sale system.
- Check completed kitchen orders against the guest’s original order.
- Coordinate timely delivery of items to guestrooms by Room Service Servers to ensure proper food quality.
- Accurately close guest checks and record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond appropriately and urgently to guest concerns and requests.
- Coordinate amenity deliveries by receiving and filing requests, ordering items from the kitchen, and ensuring prompt and accurate delivery.
- Work harmoniously and professionally with co-workers and supervisors.
Benefits
- Comprehensive learning and development programs.
- Inclusive and diverse employee engagement events throughout the year.
- Exclusive Four Seasons discount and travel programs.
- Competitive wages and benefits package.
- Medical insurance after 30 days of employment.
- Employer-paid dental and vision insurance.
- 401(k) and retirement plan matching.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
