In Room Dining Coordinator (PM)

Pier Sixty Six•Fort Lauderdale, FL

2d•Onsite

About The Position

Pier Sixty-Six Resort is seeking an In Room Dining Coordinator to coordinate in-room dining services and deliver personalized, high-quality guest experiences. The role includes taking guest orders, coordinating with Culinary and service teams, tracking orders through preparation and delivery, managing billing and order records, responding to guest requests, and supporting daily departmental operations. The position reports to the Food & Beverage management team and supports the In-Room Dining Manager and Supervisor. The coordinator is expected to provide courteous, accurate service in accordance with Forbes Five-Star standards, hotel policies, food safety requirements, and accounting procedures. The role involves working across the In-Room Dining office, kitchen, pantry, and other resort areas, while handling multiple priorities and communicating with guests and other departments.

Requirements

Previous experience in a similar role within a luxury hotel or resort environment is highly desirable.
Exceptional customer service skills and a genuine passion for exceeding guest expectations.
Strong communication and interpersonal skills, with the ability to interact confidently with guests and colleagues at all levels.
Detail-oriented approach and ability to multitask and prioritize in a fast-paced environment.
Knowledge of food and beverage operations, including menu items, wine pairing, and service techniques.
Flexibility to work various shifts, including weekends and holidays, based on business needs.
High school diploma or equivalent.
Ability to sit, stand, and walk for extended periods during a shift.
Ability to move frequently between the In-Room Dining office, kitchen, pantry, and other resort areas.
Ability to bend, stoop, reach, and stretch as needed.
Ability to lift, carry, push, and pull items weighing up to 25 pounds.
Ability to use a computer, telephone, tablet, and point-of-sale systems for extended periods.
Ability to perform repetitive hand and finger movements, including typing, data entry, handling paperwork, and operating office equipment.
Ability to maintain visual attention to computer screens, guest orders, schedules, and operational reports.
Ability to communicate clearly and effectively in person, by telephone, and electronically.
Ability to work in varying environmental conditions, including office spaces, kitchen areas, and food service operations.
Ability to maintain focus, organization, and physical stamina while handling multiple requests and competing priorities.

Nice To Haves

Additional education or certification in hospitality management.

Responsibilities

Answer guest calls promptly and professionally, take food and beverage orders, confirm order accuracy, and communicate estimated delivery times.
Enter orders into the point-of-sale system, post charges to the correct guest folio or account, and process transactions in accordance with hotel accounting procedures and controls.
Communicate orders and special requests to the Culinary team, verify receipt, and coordinate timely and accurate delivery with service Team Members.
Provide personalized guest interactions, anticipate needs, accommodate requests, address concerns, and maintain consistent service standards.
Maintain current knowledge of menu offerings, ingredients, preparation methods, pricing, dietary accommodations, allergens, and menu changes.
Follow departmental policies, food safety and sanitation requirements, hotel accounting standards, and Forbes Five-Star service expectations.
Coordinate daily In-Room Dining activities and communication among guests, Culinary, and service Team Members.
Monitor incoming orders and follow up on preparation and delivery progress to help meet established delivery times.
Communicate guest preferences, dietary restrictions, special requests, and VIP instructions to appropriate departments.
Maintain accurate guest order records, billing documentation, and departmental reports.
Monitor the In-Room Dining telephone line and answer calls promptly and courteously.
Coordinate with Front Office, Housekeeping, and other departments to fulfill guest requests and resolve service issues.
Handle guest inquiries and complaints professionally and escalate concerns to management when appropriate.
Maintain menus, order-taking materials, departmental forms, and operational supplies.
Maintain the organization and cleanliness of the In-Room Dining office, assigned work areas, and immediate work area; help maintain general property cleanliness.
Support the In-Room Dining Manager and Supervisor with daily administrative and operational responsibilities.
Communicate effectively with peers, management, and front- and back-of-house employees; practice effective listening.
Be familiar with hotel services, features, and local attractions and activities to respond accurately to guest inquiries.
Complete all side work thoroughly and promptly.
Close checks within ten minutes or less after guests have paid, and include the guest's name, table number, room number, and appropriate guest count on checks.
Participate in ongoing training and encourage the personal development of associates and coworkers.
Perform related duties and other duties as assigned by management.