In Room Dining Coordinator (PM)

CoralTree Hospitality•Fort Lauderdale, FL

1d•Onsite

About The Position

Pier Sixty-Six Resort is seeking a seasoned In Room Dining Coordinator to coordinate all aspects of in-room dining and help deliver distinctively different, authentic dining experiences. Reporting to the Food & Beverage management team, this role coordinates communication among guests, Culinary, service Team Members, and other departments to support seamless service and exceed guest expectations. The coordinator answers calls, takes and confirms orders, enters them into the POS system, coordinates preparation and delivery, and ensures accurate billing. The role also maintains current menu knowledge, supports daily administrative and operational duties, and follows hotel, food-safety, accounting, and Forbes Five-Star service standards. The position involves working across office, kitchen, pantry, and other resort areas in a fast-paced hospitality environment. The coordinator may work various shifts, including weekends and holidays, according to business needs. Previous experience in a similar role at a luxury hotel or resort is highly desirable. A high school diploma or equivalent is required; additional hospitality education or certification is a plus.

Requirements

Previous experience in a similar role within a luxury hotel or resort environment is highly desirable.
Exceptional customer service skills and a genuine passion for exceeding guest expectations.
Strong communication and interpersonal skills, with the ability to interact confidently with guests and colleagues at all levels.
Detail-oriented approach and ability to multitask and prioritize in a fast-paced environment.
Knowledge of food and beverage operations, including menu items, wine pairing, and service techniques.
Flexibility to work various shifts, including weekends and holidays, based on business needs.
High school diploma or equivalent.
Ability to sit, stand, and walk for extended periods during the shift.
Ability to move frequently between the In-Room Dining office, kitchen, pantry, and other resort areas.
Ability to bend, stoop, reach, and stretch while organizing supplies, retrieving documents, and assisting with operations.
Ability to lift, carry, push, and pull items weighing up to 25 pounds.
Ability to use a computer, telephone, tablet, and POS systems for extended periods.
Ability to perform repetitive hand and finger movements, including typing, data entry, handling paperwork, and operating office equipment.
Ability to maintain visual attention to computer screens, guest orders, schedules, and operational reports.
Ability to communicate clearly and effectively in person, by telephone, and electronically.
Ability to work in varying conditions, including office spaces, kitchen areas, and food service operations.
Ability to maintain focus, organization, and physical stamina while handling multiple requests and competing priorities.

Nice To Haves

Additional education or certification in hospitality management.

Responsibilities

Answer incoming guest calls promptly and professionally, take food and beverage orders, repeat orders to confirm accuracy, and communicate estimated delivery times.
Enter orders accurately into the POS system, post charges to the correct guest folio or account, and process transactions according to hotel accounting procedures and controls.
Communicate orders and special requests to the Culinary team, verify receipt, and coordinate with service Team Members for accurate, timely delivery.
Provide personalized guest interactions, anticipate needs, accommodate requests, address concerns, and maintain service standards.
Maintain current knowledge of In-Room Dining offerings, including ingredients, preparation methods, prices, dietary accommodations, allergens, and menu changes.
Follow departmental policies, food-safety and sanitation requirements, accounting standards, and Forbes Five-Star hospitality expectations.
Coordinate daily In-Room Dining activities and communication among guests, Culinary, and service Team Members.
Monitor incoming orders and follow up on preparation and delivery progress to help meet established delivery times.
Communicate guest preferences, dietary restrictions, special requests, and VIP instructions to appropriate departments.
Maintain guest order records, billing documentation, and departmental reports.
Monitor the In-Room Dining telephone line and ensure calls are answered promptly and courteously.
Communicate with Front Office, Housekeeping, and other departments to coordinate guest requests and resolve service issues.
Handle guest inquiries and complaints professionally and escalate concerns to management when appropriate.
Assist with maintaining menus, order-taking materials, departmental forms, and operational supplies.
Maintain the organization and cleanliness of the In-Room Dining office, assigned work areas, and the immediate work area; be responsible for general property cleanliness as required.
Support the In-Room Dining Manager and Supervisor with daily administrative and operational responsibilities.
Perform assigned related duties, complete side-work thoroughly and on time, and close checks within ten minutes or less after guests have paid.
Include the guest’s name, table number, room number, and appropriate guest count on checks.
Know hotel services and features and local attractions and activities to respond accurately to guest inquiries.
Participate in ongoing training and encourage the personal development of associates and coworkers.
Perform additional duties as assigned by management.