In-Room Dining Coordinator
About The Position
The In-Room Dining Coordinator takes telephone orders from hotel guests, enters orders into the POS system, records guest preferences and special requests, describes menu items, and recommends or upsells food and beverage items. The role supports accurate order processing, payment handling, and efficient delivery by ensuring servers receive the information they need. The coordinator also performs In-Room Dining Server duties when requested; handles work and guest requests; dispatches urgent needs by radio; monitors and closes work tickets; and helps keep workstations and storage areas clean and organized. The position requires professional guest interactions, attention to detail, and compliance with hotel safety, food-handling, and alcohol-service procedures. Schedules may vary with hotel business needs and include weekends, holidays, and alternate shifts.
Requirements
- Must be at least 18 years of age.
- Ability to serve guests through verbal, face-to-face, and telephone interactions, using discretion with confidential or sensitive information.
- Basic knowledge of food and beverage preparation, comparable hotel service standards, guest relations, and etiquette.
- Basic knowledge of wine, beer, liquors, waters, and other drinks served.
- Strong communication and interpersonal skills, a positive attitude, professional demeanor, and commitment to guest satisfaction.
- Ability to perform basic math, including addition, subtraction, multiplication, and division.
- Ability to learn and use telephones, POS systems, and other hotel computer systems.
- Strong attention to detail and ability to stay organized, manage multiple tasks, and work under pressure while serving multiple guests.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak, read, write, and understand English well enough to understand instructions and safety rules and communicate with guests.
- Must complete TIPS® alcohol awareness certification as scheduled upon employment.
- Must have a valid current Food Handlers Card or be willing and able to obtain one within 30 days of employment.
- Must have a valid driver’s license in good standing and a clean driving record if required to drive a golf cart for deliveries.
- Must know applicable health standards and relevant federal, state, and local laws, ordinances, regulations, and company policy regarding serving alcohol to minors and intoxicated patrons.
- Must maintain a clean appearance and professional demeanor.
- Must wear non-slip, oil-resistant shoes.
- Must work varying schedules as needed, including weekends, holidays, and alternate shifts.
Nice To Haves
- Prior experience as a cashier is desired.
Responsibilities
- Answer telephone calls for In-Room Dining orders and enter orders into the POS system, recording guests’ choices, dietary needs, and special requests.
- Describe menu items, preparation methods, and prices, and maintain knowledge of all menu items.
- Recommend and upsell food and beverage items to maximize profitability.
- Post checks to the correct account and ensure servers have the information needed to deliver orders efficiently and correctly.
- Process guest payments accurately, close out orders, and balance payment methods against the sales report.
- Perform the duties of an In-Room Dining Server when requested.
- Complete assigned cleaning duties and keep storage areas and In-Room Dining workstations clean and organized.
- Receive work and guest requests by phone or email and forward, report, or enter them according to department procedures.
- Use a radio to dispatch immediate needs to the appropriate department; review open tickets, follow up with staff, and close completed tickets as directed.
- Notify management of unsafe conditions, equipment maintenance needs, and accidents.
- Resolve guest complaints within the scope of authority or refer them to management.
- Notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
- Follow safety policies, report potential safety issues, take immediate action in emergencies, and comply with PPE and HAZMAT requirements.
- Report defective, damaged, or lost PPE or ill-fitting equipment to the manager.
- Report to work as scheduled and complete required training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
