In Room Dining Attendant - PM Shifts

Sage Hospitality • Austin, TX

9d • Onsite

About The Position

The In Room Dining Attendant is responsible for setting up, delivering, and retrieving food and beverage orders from guest rooms and hospitality suites. The role ensures quality service and guest satisfaction while maintaining company standards and supporting profit maximization. The position is at Hotel Van Zandt in Austin, Texas, and is for PM shifts.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in spoken and written English.
• Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly during the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations, particularly when handling multiple tasks.
• Tact and understanding when handling varied customer service problems, including stressful and highly emotional situations.

Responsibilities

• Set up and deliver food and beverage orders according to established guidelines, procedures, policies, and company standards.
• Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with BEOs and established policies and procedures.
• Complete shift sidework as outlined in hotel operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to provide a quality experience and enhance future sales.
• Report communications to the immediate shift supervisor.
• Perform cash-handling responsibilities according to company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED