In Room Dining Attendant - PM Shifts

Sage Hospitality Group • Austin, TX

8d • Onsite

About The Position

The In Room Dining Attendant is responsible for setting up, delivering, and retrieving food and beverage orders to guest rooms and hospitality suites while providing quality service, supporting guest satisfaction, and maintaining company standards. The role also involves handling VIP amenities, servicing hospitality suites, completing shift sidework, responding to guest needs, reporting communications to the shift supervisor, and performing cash-handling duties in accordance with company policies.

This position is at Hotel Van Zandt in Austin, Texas, and is identified as a PM shift role. The work takes place in an indoor hotel environment and involves prolonged standing, walking, lifting, and carrying throughout the shift.

Requirements

• High school education or equivalent.
• At least 3 months of previous experience in a similar position.
• Basic knowledge of customer service principles, food server functions, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to see detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are prepared appropriately.
• Moderate comprehension and literacy to read use records and special requests.
• Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations, particularly while handling multiple tasks.
• Tact and understanding when addressing varied customer-service problems, including stressful and highly emotional situations.

Responsibilities

• Set up and deliver food and beverage orders according to established guidelines, procedures, policies, and company standards.
• Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders (BEOs) and established policies and procedures.
• Complete shift sidework outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to support a quality experience and future sales.
• Report all communications to the immediate shift supervisor.
• Perform cash-handling responsibilities according to company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED