Overnight Front Desk Clerk (Part Time - Weekends)

DelMonte Hotel Group•Rochester, NY

About The Position

DelMonte Hotel Group is seeking an experienced and driven Night Auditor/Overnight Front Desk Clerk to provide guest services and support a positive experience for hotel guests and colleagues. The role includes front-desk operations, overnight auditing and reporting, payment processing, reservation and room-availability management, and maintaining the lobby and related areas. Depending on the property, duties may also include guest shuttle transportation, laundry, and continental breakfast setup.

Requirements

1 to 3 months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work an overnight schedule.
Valid driver’s license from the state of residence, with no major violations.
Strong work ethic, self-motivation, drive to exceed expectations, and excellent communication skills.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post guest charges, calculate bills, collect payments, and make change.
Make and confirm reservations; monitor room availability and block rooms.
Program wake-up calls and handle guest mail and messages.
Open and close shifts and make cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize daytime transactions and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel property management system is balanced with the reservations system and correct discrepancies.
Provide information about hotel hours and services, such as restaurant, lounge, and room service.
Provide guests with directions and information about the local area.
Help maintain cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule guest shuttle runs at hotels with a shuttle.
Safely transport guests using the hotel shuttle vehicle at select-service properties.
Perform laundry duties at Fairfield Inn properties as needed.
Set up continental breakfast at Fairfield Inn properties.