Desk Clerk - Part Time Weekends

SupportWorks Housing•Norfolk, VA

6d•$15 - $15

About The Position

SupportWorks Housing is seeking a part-time Desk Clerk to work weekends on the second shift, Saturday and Sunday from 3:30 p.m. to 12:00 a.m. The role supports residents and property operations by monitoring activities, handling administrative tasks, responding to maintenance concerns, and assisting with resident move-ins and applications. The work serves people facing challenges related to homelessness, substance abuse, and mental health issues, with an emphasis on dignity, respect, and supportive service.

Requirements

High school diploma or equivalent.
Experience using Microsoft Word and Excel.
Strong interpersonal, customer service, and communication skills.
Ability to interact with residents, coworkers, inspectors, and visitors using good judgment, a positive attitude, and self-control.
Ability to prioritize and meet deadlines in a fast-paced environment.
Ability to operate safely and ensure others follow safety protocols.

Nice To Haves

Knowledge of applicable federal and state housing laws.
Knowledge of property management software such as OneSite or NextGen; training may be provided.

Responsibilities

Conduct walk-throughs and quarterly inspections of common areas, units, and grounds, and report findings.
Answer and direct phone calls and take messages.
Monitor guest registrations and resident activities.
Collect rents and prepare bank deposits.
Provide information and track maintenance work orders.
Handle emergency maintenance complaints.
Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
Assist with preparation of vacancy and delinquency reports.
Attend staff meetings and trainings.