Desk Clerk - Part Time Weekends

SupportWorks Housing•Norfolk, VA

About The Position

SupportWorks Housing is hiring a part-time Desk Clerk for weekend second-shift coverage, Saturday and Sunday from 3:30 p.m. to 12:00 a.m. The role supports residents and property operations by monitoring resident and guest activity, handling communications, maintaining rent and deposit processes, tracking maintenance issues, and assisting with resident move-ins and application processing. The Desk Clerk also conducts inspections and reports findings, helps prepare vacancy and delinquency reports, and attends staff meetings and trainings. The position calls for strong interpersonal, customer service, and communication skills, sound judgment, a positive attitude, self-control, prioritization, and a commitment to safety. A high school diploma or equivalent and experience with Microsoft Word and Excel are required. Knowledge of applicable federal and state housing laws and property management software such as OneSite or NextGen is preferred; training is available if needed. Part-time teammates may participate in the 403(b) retirement plan. SupportWorks conducts pre-employment drug testing, criminal background checks, and reference checks for applicants hired.

Requirements

High school diploma or equivalent.
Experience using Microsoft Word and Excel.
Strong interpersonal, customer service, and communication skills.
Ability to deal with residents, coworkers, inspectors, visitors, and others using good judgment, a positive attitude, and self-control.
Ability to prioritize and meet deadlines in a fast-paced environment.
Ability to operate safely and ensure others follow safety protocols.

Nice To Haves

Knowledge of applicable federal and state housing laws.
Knowledge of property management software such as OneSite or NextGen.

Responsibilities

Conduct walk-through and quarterly inspections of common areas, units, and grounds, and report findings.
Answer phones, direct calls, and take messages.
Monitor guest registrations and resident activities.
Collect rents and prepare bank deposits.
Provide information and track maintenance work orders.
Handle emergency maintenance complaints.
Conduct move-ins for new residents, assist with application processing, and explain rules and regulations.
Assist with preparation of vacancy and delinquency reports.
Attend staff meetings and trainings.
Operate safely and ensure others follow safety protocols.