Overnight Front Desk Clerk (Part Time - Weekends)

DelMonte Hotel Group•City of Rochester, NY

6d•$16 - $17

About The Position

DelMonte Hotel Group is seeking an experienced and driven Night Auditor/Overnight Front Desk Clerk to provide guest service and help ensure a positive experience for guests and colleagues. The role performs front desk and night audit activities, including guest registration, reservations, payment processing, transaction finalization, reporting, and balancing hotel and reservation systems. It also includes maintaining guest-facing areas and providing information about hotel services and the local area. Some duties apply only at specified properties, including shuttle service, laundry, and continental breakfast setup.

Requirements

1 to 3 months of related experience; a high school diploma or GED; or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work an overnight schedule.
Valid driver's license from the state of residence with no major violations.
Strong work ethic and drive to exceed expectations.
Excellent communication skills.
Self-motivation.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post room, food, and telephone charges; compute bills; collect payments; and make change.
Make and confirm reservations, monitor room availability, and block rooms.
Program wake-up calls and handle guest mail and messages.
Open and close shifts and make cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel PMS system balances with the reservations system and correct discrepancies.
Provide information about hotel hours and services, including restaurant, lounge, and room service availability.
Give guests directions and information about the local area.
Help maintain cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with shuttle service.
Provide safe transportation to guests using the hotel shuttle vehicle at select-service properties.
Perform laundry duties as needed at Fairfield Inn properties.
Set up continental breakfast at Fairfield Inn properties.