Front Desk Clerk (Part-Time)

Hilton Grand Vacations•Vail, CO

4d•$21 - $22

About The Position

Hilton Resorts Corporation is seeking a friendly and professional Front Desk Clerk for its Vail Streamside location. This part-time role covers Saturday and Sunday shifts from 3 PM to 11 PM and offers an hourly rate of $21–$22. The clerk serves as the first point of contact for guests and helps ensure smooth check-in and check-out experiences while delivering Hilton-quality service. Hilton Resorts Corporation is an equal opportunity employer and values diversity. The company does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations will be provided for individuals with disabilities during the application or interview process, to perform crucial job functions, and to receive employment benefits and privileges. Candidates may contact the company to request accommodation.

Requirements

Ability to consistently work weekends and evening hours from 3 PM to 11 PM.
Strong basic math skills and attention to detail.
Excellent verbal and written communication skills in English.
Customer-service orientation and a friendly, approachable attitude.
Ability to multitask and remain calm under pressure.
Reliable transportation and punctuality.

Responsibilities

Greet and welcome guests with a warm, professional demeanor.
Perform check-in and check-out procedures accurately and efficiently.
Handle reservations, cancellations, and modifications using the property management system.
Answer phone calls and respond promptly to guest inquiries.
Process payments, issue receipts, and manage billing inquiries.
Resolve guest concerns and coordinate with other departments to ensure guest satisfaction.
Maintain a tidy and organized lobby and front desk area.
Communicate special requests and guest preferences to housekeeping and maintenance.
Promote hotel amenities, services, and local attractions to guests.
Adhere to Hilton brand standards and safety protocols.