Overnight Freight team

Five Below • Greenwood, IN

7d • Onsite

About The Position

The Overnight Freight team role supports Five Below’s store operations and customer experience. Associates greet and assist customers, learn about merchandise and promotions, resolve customer concerns, communicate store needs to management, and collaborate with the team to meet store and company goals. The position involves operating registers and other devices, moving and stocking merchandise, and working a flexible schedule that may include overnight shifts.

Requirements

• At least 16 years old.
• Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders; kneel, bend, twist, and stoop; and move between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and manage interactions with multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, seeking exchanges instead of returns when possible.
• Inform management about restocking needs, service requirements, and customer feedback in a timely manner.
• Collaborate with the team to support store and company objectives and contribute to a positive work environment.
• Operate cash registers and other store devices; move, retrieve, and put away merchandise.
• Follow merchandise layout, scheduling, and standard operating procedure instructions.

Benefits

• The job posting directs candidates to Five Below’s benefits site for information about benefits and perks, including health coverage and financial and personal wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed