Overnight Freight Team

Five Below • Avon, IN

5d • Onsite

About The Position

The Overnight Freight Team role supports Five Below’s store operations by assisting customers, promoting products and store events, addressing customer concerns, communicating store needs to management, and helping the team meet its goals. The position involves handling merchandise and working on the sales floor and in the stock room. The schedule must be flexible to meet business needs and may include day, evening, weekend, and overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, potentially including day, evening, weekend, and overnight shifts.
• Comfortable with or willing to learn technology, including computers, cash registers, hand-held and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders, and kneel, bend, twist, and stoop.
• Able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and assist customers promptly, including handling multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate a cash register and other listed devices; move and retrieve merchandise across the sales floor and stock room.
• Follow merchandise-layout, associate-schedule, and standard operating procedure instructions.

Benefits

• The posting refers applicants to a benefits site describing health coverage and financial and personal wellness support; it does not specify particular benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed