Overnight Freight Team

Five Below • Avon, IN

7d • Onsite

About The Position

The Overnight Freight Team role at Five Below supports store operations and customer service while helping the team meet store and company goals. Associates greet customers, identify and address their needs, provide product information and recommendations, promote store events and offers, and resolve customer concerns. They also communicate merchandise and service needs to management and collaborate with coworkers to maintain a positive, productive work environment.

The role involves frequent use of store technology and equipment, moving and stocking merchandise, retrieving items from stock, and assisting customers across the sales floor. The schedule is flexible to meet business needs and may include daytime, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly and starts at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
• Identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, seeking exchanges instead of returns when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
• Operate store devices and equipment, move and stock merchandise, and assist customers across the sales floor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed