Overnight Freight team

Five Below•Greenwood, IN

About The Position

The Overnight Freight team role at Five Below supports customers and store operations. Associates greet and assist customers, identify their needs, share product knowledge, suggest products, promote store events and promotions, and address customer concerns. They communicate merchandise and service needs and customer feedback to management, and collaborate with coworkers to support store and company goals. The role requires flexibility to meet business needs, including day, evening, weekend, and potentially overnight shifts.

Requirements

At least 16 years old.
Available to work a flexible schedule.
Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Able to frequently move around the sales floor and between the sales floor and stock room.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, providing assistance while handling multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including alternatives to returns when possible.
Keep management informed about restocking and service needs, as well as customer feedback.
Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
Operate store devices and equipment, move and arrange merchandise, retrieve and put away stock, and assist customers on the sales floor.