Overnight Freight Team

Five Below • Terre Haute, IN

6d • Onsite

About The Position

The Overnight Freight Team role at Five Below supports store operations and customer service. Associates greet customers, identify their needs, provide product information and recommendations, share information about promotions, address customer concerns, and communicate merchandise or service needs to management. The role also involves collaborating with coworkers to support store and company goals, handling and stocking merchandise, and working a flexible schedule that may include overnight shifts.

The position requires frequent use of store devices and equipment, movement of merchandise weighing up to 25 pounds, stocking items at heights of 5–10 feet, ladder use, and movement between the sales floor and stock room. Associates must also be able to remain upright and stationary for 80% of the time and communicate accurately with customers and coworkers.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile device.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently move across the sales floor and between the sales floor and stock room.
• Frequently communicate and exchange information with customers, managers, and coworkers, and provide accurate information.
• Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
• Inform management promptly about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Move, retrieve, put away, and stock merchandise in the sales floor and stock room.

Benefits

• Health coverage and financial and personal wellness support are referenced on the company's benefits site; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed