Overnight Freight Team

Five Below • Plainfield, IN

7d

About The Position

The Overnight Freight Team role at Five Below supports customers and store operations. Associates greet and assist customers, learn their needs, share product knowledge, direct them to merchandise, make recommendations, promote store events and promotions, and address customer concerns. They communicate customer feedback, restocking needs, and service requirements to management and collaborate with the team to meet store and company goals.

The position involves using store technology and equipment, moving and stocking merchandise, retrieving and putting away stock, and assisting customers across the sales floor. Associates must be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required. The position is hourly and starts at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable using or willing to learn computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb ladders and kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to work a flexible schedule that may include days, evenings, weekends, and overnight shifts, and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate store devices and equipment; move, retrieve, and put away merchandise; and assist customers across the sales floor.

Benefits

• The posting refers applicants to the company benefits site for information about benefits, including health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed