Overnight Freight Team

Five Below • Terre Haute, IN

4d • Onsite

About The Position

The Overnight Freight Team role at Five Below supports store operations and customer service while handling merchandise and stock. Associates greet and assist customers, understand and meet their needs, promote store events and offers, address concerns, communicate merchandise and service needs to management, and work with the team toward store and company goals. The role requires flexible scheduling to meet business needs, including day, evening, weekend, and potentially overnight shifts. It involves frequent use of store devices and equipment, handling merchandise up to 25 pounds, retrieving and stocking products at heights of 5–10 feet, and remaining upright and stationary for much of the workday.

Five Below describes its workplace as culture-focused and built around its purpose, values, and behaviors. The company states that it provides reasonable accommodations for applicants with disabilities and directs candidates to its benefits website for information about available benefits.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Comfortable using technology such as computers, cash registers, hand-held devices, and mobile devices, or willing to learn.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues or concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Keep management informed about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices as needed.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.
• Follow merchandise-layout, associate-schedule, and standard operating procedure instructions.

Benefits

• The posting refers applicants to Five Below’s benefits site for information about benefits and support, including health coverage and financial and personal wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed